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Airtana
1st Topic

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3 Messages

Sunday, January 12th, 2025 11:29 AM

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Xfinity support

Just replaced my cable DVR box and now the live TV rewind function does not work.  Anything I can do to restore this function?

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Updated 

6 months ago

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XfinityDena

Official Employee

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3.4K Messages

6 months ago

Thank you for reaching out @Airtana I am sorry you are having this issue. Are you getting any messages on your screen when trying to rewind?

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Airtana

Visitor

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3 Messages

I went ahead and told this box back to the Comcast store and the employee gave me an even better and more powerful one and after I hooked it back up I was able to use the live TV rewind with no problem.  AHHHHHHH

  

6 months ago

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XfinityDilary

Official Employee

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2.4K Messages

 

Airtana I'm glad to hear the new box works for you! That's awesome! Which DVR box did you get? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

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Airtana

Visitor

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3 Messages

@XfinityDilary​ 

unfortunately, after the Xfinity team buried our new cable last Tuesday, the live TV rewind function stopped working. I have no idea why.  So I guess I’m going to have to return this one and get another one.  This is getting crazy.  I only know the one he gave me was an X1 which was longer than my last one and also had a digital clock on the front of it.  The serial number is [Edited: "Personal Information"]

(edited)

6 months ago

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XfinityChristy

Official Employee

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2.1K Messages

 

Airtana Sorry to hear about your DVR rewind issue. I know we can figure this out. Have you checked your connection to confirm everything is finger-tight with the connection Making sure that you have a strong connection and complete connection can go a long ways in sorting this sort of issue out. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

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