Xfinity support

Horrible, horrible, horrible service! Can’t get through to an agent. Phone hung up on me 3 times. Internet constantly fails, calls fail.

why am i being charged $10 more for lousy service, lousy customer service, lousy voice tape —-

For 2 cents i would drop xfinity in a heartbeat if there was an alternative. Since you have little competition, you can provide minimum support —-

i wasn’t even notified about this increase. You’re charging me $200/month - highway robbery

Responses

XfinityAlyssaA

Official Employee

•

1.9K Messages

5 months ago

Good evening @user_x8x2pk, and thank you for reaching out on our Community Forums, we appreciate it. Thank you for letting us know that you have been experiencing issues with your internet and that you experienced an increase in your bill. We are happy to troubleshoot your internet connection issues further and review current offers to see if we have any promotions to help get your bill down. We want to make sure that you are in the best plan possible to suit your needs and budget. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

We look forward to working with you further.

0

Customer Service

user_x8x2pk

Xfinity support

XfinityAlyssaA

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