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Friday, December 20th, 2024 5:06 AM

Xfinity Support

I need to remove my personal modem from my account to give to a friend.

Expert

 • 

110.1K Messages

4 months ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.  

Official Employee

 • 

1.5K Messages

4 months ago

@user_77wvl4 I can remove equipment from your account. Send us a direct message. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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