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user_dr55
1st Topic

Visitor

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2 Messages

Monday, December 9th, 2024 3:16 AM

Xfinity support

It looks like I will save a lot of money by switching from my current Xfinity Internet and TV service to YouTube TV and Verizon FiOS for Internet. I’m wondering if there are any better offers, promotions, or discounts available for my current level of service that might make Xfinity competitive enough in price to merit sticking with.

Thank you,

[Edited: "Personal Information"]

Question

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Updated 

5 months ago

 • Edited

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XfinityAmandaB

Official Employee

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2.1K Messages

5 months ago

 

@user_dr55 Thank you so much for your post to see if there are any promotion options that fit your needs. You can check out our bundle page to see what offers we have the fit your needs. If you are not seeing the bundle options or service option you are looking for let me know. 

 

(edited)

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user_dr55

Visitor

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2 Messages

Thank you. The link you sent seems to offer me the same service for which I am currently paying $301 for $240.76...but nothing happens when I click on the "Next" link. Is it possible to make this switch over the phone with a representative?

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5 months ago

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XfinityEricB

Official Employee

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2.1K Messages

 

@user_dr55 A phone rep should be able to assist you, or we can as well here if you like. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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