user_cy6bgo Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am trying to place an order for a new mobile device for my family, which has four lines. However, I’m encountering an issue where Xfinity is not allowing the order to go through, stating that I don’t have a credit limit with Xfinity. I have an excellent credit score and have been a loyal Comcast/Xfinity customer for over 20 years. Could you please help me understand why my order is being blocked? I also visited a corporate Xfinity store and filed a complaint, but I have yet to see any resolution.
XfinityVictor
Official Employee
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1.5K Messages
7 months ago
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user_q8illv
4 Messages
7 months ago
Hello Xfinity Support,
I am trying to place an order for a new mobile device for my family, which has four lines. However, I’m encountering an issue where Xfinity is not allowing the order to go through, stating that I don’t have a credit limit with Xfinity. I have an excellent credit score and have been a loyal Comcast/Xfinity customer for over 20 years. Could you please help me understand why my order is being blocked? I also visited a corporate Xfinity store and filed a complaint, but I have yet to see any resolution.
What is the resolution? can someone help me?
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