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gacanuck
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Wednesday, November 6th, 2024 3:51 PM

Xfinity Support

My external service line was cut during a septic tank servicing. the contractor notified 811. I would like to verify the status of the service line repair.

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17 days ago

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XfinityWilliam

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1K Messages

17 days ago

 

gacanuck Hello there. Thanks for bringing this to our attention. 811 will not come out to fix the line repair. They notify you of any underground structures that can be damage from digging. We can schedule a technician to come out and get your line repaired. 
 
Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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gacanuck

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Unfortunatly, when I follow those instructions the "new message" icon is greyed-out / disabled, and when hovering over, the mouse icon changes to indicate "unavailable" (stoked-out).

Please provide another means to confirm status of repair.

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17 days ago

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XfinityEricB

Official Employee

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1.7K Messages

 

gacanuck Are you logged into the forums website when trying to send a direct message? We need the account information to look up any work orders, but we need them sent privately for your security. We also work on Facebook, X, and Reddit if you wish to use one of them to contact us here. Other methods would be through chat on our website, or calling in to us at 1 800 Xfinity. 
 
You should be allowed access to direct messaging here through if you are logged in. 

 

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17 days ago

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gacanuck

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Yes, I am logged in.  Notice how it recognizes who I am when I respond to this thread?

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17 days ago

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