1 Message
Xfinity Support
I have several issues that are not being addressed when I am working with the call center.
1. I was billed $20 and change extra for my most recent bill. They say "balance forward" but I've paid all of my previous bills on time. When I ask why there's an additional charge, they just say that charge is supposed to be there.
2. They offered me a free upgraded modem, but the new one says it's not strong enough for the service plan I have.
XfinityAdrienne
Official Employee
•
830 Messages
8 days ago
Hey there, user_vpmvnw! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the experience with the billing and the modem. I would be happy to dive into the account with you and provide insight in to the charges along with your device. Can you send us a Dm to get started?
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