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user_k252wh
1st Topic

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Thursday, September 12th, 2024 2:15 PM

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Xfinity Support

The previous promo offer has ended and I'm trying to look for a new one. I've tried to connect to representatives via official chat multiple times but ended up with an unpleasant experience.

Now I am trying to connect to xfinity support but am unable to do so. 

Question

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Updated 

8 months ago

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EG

Expert

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110.4K Messages

8 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.2K Messages

8 months ago

 

user_k252wh, Hi! Thanks for reaching out. I know how important it is to sign up for a new promotion when your current offer ends as a consumer myself. I am sorry to learn about this unpleasant experience. You've knocked on the right door in virtual land. We are a team of specialized experts who are diligent in providing solutions to promotional concerns such as this. The easiest process of looking for a new promotion is by visiting our website instead of having to chat or speak with someone. To help you save time, here is a great link to checking for promotions online. Simply sign in and update your plan. 😀 Please let me know if this helps.

 

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