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user_wj6sxz
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Saturday, August 31st, 2024 11:49 PM

Xfinity Support

Hi, I'm getting a notice to pay for unreturned equipment however I've already returned it 2 months ago and have a receipt.

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14 days ago

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XfinityShawn

Official Employee

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850 Messages

14 days ago

 

user_wj6sxz Have you seen any charges to that unreturned equipment or no? 

 

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user_wj6sxz

2 Messages

[Removed image: "Personal Information"]

I'm sorry but don't know what ur question is asking. Here's the bill and my return receipt

[Removed image: "Personal Information"]

(edited)

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14 days ago

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XfinityShawn

Official Employee

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850 Messages

 

user_wj6sxz I can take a closer look on my end to make sure no charges have come up due to this. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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14 days ago

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