2 Messages
Xfinity support
So disgusted with Xfinity!! You were doing maintenance and upgrades in our area and we lost our internet, (we don't have cable we stream everything) after an extremely frustrating phone call I was told it was our modem. We bought a new modem the next day, still didn't work. Another frustrating phone call I was told we needed to set up an appointment for a technician to come out...5 days later!!! This is not acceptable! It will be 7 days without internet or tv all from Xfinitys actions if its even fixed when they get here Monday! We will be looking forward to very large refund after no service for 7 days and a new, not even needed modem.
XfinityRaf
Official Employee
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870 Messages
10 months ago
Good afternoon @user_pksnjw. We're very sorry to hear about your service issues. Have you signed up for the appointment waitlist? If not, head over to https://www.xfinity.com/support/articles/appointment-waitlist for the steps on how to do it. Let us know if know if you have any questions about it.
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user_pksnjw
2 Messages
10 months ago
Yes the person I was speaking with, during my 4th phone call, said they would put us on an appointment waitlist after telling us we had to wait 6 days!! This is just absolutely unacceptable!!
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