Xfinity Support

I recently got a new modem all set up. Internet works fine. But my landline has no dial tone. My service package is supposed to include a landline, but currently it is not working at all. Everything was fine with the old modem. But ever since we got the new one up and running, no dial tone.

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EG

Expert

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119.4K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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2.6K Messages

2 years ago

Thank you @EG for bringing more visibility to this post!

user_4gi1gt Sorry to hear you are experiencing issues with your Xfinity Voice. Are you still without a dial tone? If so, please send us a direct message to take a look at your plan and make sure you have the right features added.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_4gi1gt

Xfinity Support

EG

XfinityEva

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