XFinity Support

My emails are disappearing today seconds after I open them. Also, on my iPhone and on my desktop, my emails are not aligned -- some emails appear on my iPhone and not on the desktop, and vice versa. Also, I sent a test email to myself, and it was not delivered. Please help!!

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XfinityThomasA

Official Employee

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3.5K Messages

2 years ago

Help has arrived, @user_143vug! Is this occurring when you access your Comcast email by going to Xfinity Connect and clicking Email after you log in?

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U

user_143vug

7 Messages

I go to https://connect.xfinity.com/.....INBOX and I am in Email.

2 years ago

0

XfinityThomasA

Official Employee

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3.5K Messages

Okay great, @user_143vug! To clarify, are there missing emails, or any discrepancies when using Xfinty Connect?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

0

U

user_143vug

7 Messages

Hello? Are you able to help me?

2 years ago

0

XfinityThomasA

Official Employee

•

3.5K Messages

We can help, @user_143vug! I'd like to ask a few questions to gain a better understanding, and we will get to the bottom of this. Do you use Xfinity Connect to access your email on your phone, and desktop? Or, is it another email program like Outlook or Google Mail?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_143vug

7 Messages

On my iPhone and my desktop. Not in Outlook or Google Mail. I have a gmail account, but I don't use it to access my comcast.net email.

2 years ago

0

Customer Service

user_143vug

XFinity Support

XfinityThomasA

user_143vug

XfinityThomasA

user_143vug

XfinityThomasA

user_143vug

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