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valapati324
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Thursday, December 14th, 2023 5:41 PM

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Xfinity Support

I am trying to change/downgrade my plan online but it won't let me remove the TV services. It says I'm still apart of some plan! I only want internet and to downgrade from super fast to fast connection speed. 

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Updated 

1 year ago

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XfinityThomasC

Official Employee

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2.5K Messages

1 year ago

Hello, @valapati324 Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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