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Santile
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Sunday, October 22nd, 2023 1:50 PM

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Xfinity support

I have an open ECM ticket but I don't know the status, since the case I had with Fedex resolved the lost package. But I have not received any news about the ticket with you

Question

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Updated 

2 years ago

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XfinityChristy

Official Employee

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2K Messages

2 years ago

@Santile Thank you for reaching out via our Xfinity Forums today. I would be happy to check in to the status of the EMC ticket with you today. To get started, please send our team a direct message with your full name and full address. That EMC number would also be helpful. 

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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0

XfinityChristy

Official Employee

 • 

2K Messages

2 years ago

Hi Roberto, it is nice to meet you.  So that I can gain proper access to your account, and due to our security policy, I must send a six-digit verification code to you, which will only be valid for 15 minutes for you to provide me for validation. This code will be sent to either the email address or phone number we have on file for you. Do you prefer email or text?  

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