U

Visitor

 • 

5 Messages

Wednesday, September 20th, 2023 1:00 AM

Xfinity Support

it has been 6 months since I have been unable to log into Xfinity Rewards. I just want it to work as it did prior. I have not been able to take advantage of any previous offers for the last 6 months and am rather upset it doesn't work. 

Official Employee

 • 

803 Messages

3 months ago

Good evening @user_65e73c, I am so sorry to hear about your issues logging into XFINITY Rewards. We implemented this rewards program to thank our customers for their loyalty and provide fun perks! Being unable to access those, is definitely not the experience we want for our valuable customers and our team will do everything we can to get this resolved. To confirm, are you logging into https://customer.xfinity.com/rewards as the primary user? Do you experience any error messages when trying to log in? 

 

Visitor

 • 

5 Messages

Thank you, I can log in but it shows a blank screen. I can log in but can't see any rewards or offers to take advantage of. I used to be able to enter various sweepstakes or take advantage of anything that was being offered as a customer. I moved about 6 months ago to a new address and contacted support. It shows my account is gold, but I see nothing.

Visitor

 • 

5 Messages

It shows that photo above and when I exit the tour since I've been a member of Xfinity rewards since it was implemented it shows this

Official Employee

 • 

803 Messages

Gotcha, thank you so much for sharing that @user_65e73c, we really appreciate it. We'd be happy to get a ticket submitted to investigate your rewards issues further, so you can get back to enjoying the benefits and take advantage of special offers. To get started, can you please send us a Direct Message with your first and last name as well as the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

We look forward to working with you! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

803 Messages

3 months ago

Thank you for the additional information and sharing those screenshots with us @

user_65e73c. Are you still using the same XFINITY login or did you link your accounts? You can link accounts by following the instructions listed here https://www.xfinity.com/support/articles/switching-between-multiple-accounts. 

 

 

 

Visitor

 • 

5 Messages

Correct I am using the same exact account, and it shows gold as I displayed but no offers.

Visitor

 • 

5 Messages

2 months ago

a ticket was submitted but no updates and I was unable to take advantage of any offers even though I had to place an order which sucks. I have seen others take advantage of but I can’t even log in still. Very disappointing 

Official Employee

 • 

700 Messages

@user_65e73c I would be happy to check into the status of the new ticket that was created when you reach out last week. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account to get started. 
 
To send a "Direct Message" message:
 • Click "Sign In" if necessary
 • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here