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user_92a565
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Monday, August 21st, 2023 6:17 AM

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Xfinity Support

Hello,

So I received an email stating credit has been added to my account from an overpayment. When I go to my account as the email suggests to view the credit, I see nothing. Does anybody know how I can find & use my credit I received on my future bill?

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1 year ago

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XfinityThomasC

Official Employee

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1.8K Messages

1 year ago

Hello, @user_92a565

Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
 

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EG

Expert

 • 

105.8K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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