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Wednesday, May 4th, 2022 9:19 PM

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xfinity support

Multiple calls to Support, Multiple Tech Visits, Multiple Cases opened only to be closed with no resolution, Multiple attempts to escalate, multiple promises for call backs, missed tech appointments internet is still intermittent at my home and disconnects multiple times a day.

Who will take this seriously and reach out with a real resolution and acceptible service and support?

My next post will be publically to linkedin and twitter tagging Xfinity.

Please look into the history and address the issues.

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3 years ago

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user_0cbefb

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2 Messages

3 years ago

@Xfinity Support any response?

1

XfinityChristy

Official Employee

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2K Messages

I am sorry to hear you have had ongoing difficulties with your internet connection and this is definitely not the experience we want for you as a valued customer. I know how essential it is to have a reliable internet connection, especially at this time. Not to worry as you have come to the right place to get your issue resolved and I'd be more than happy to help! So that I can look into your service history and see where things are please send me a Peer to peer message with your full name and address? 

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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EG

Expert

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110.3K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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