Visitor
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1 Message
xfinity support when xfinity has nuked the phone and wi-fi calling
Trying to figure out how to contact xfinity support after xfinity support fumbled mobile phone number porting and none of our phones can make a call on the cell network or via wi-fi calling.
XfinityMarshante
Official Employee
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758 Messages
5 hours ago
Hello @user_djkp7v, thank you for taking the time to leave a post. Sorry to hear about the trouble you’re experiencing with your mobile service. That sounds incredibly frustrating, especially after the porting process didn’t go as expected, and you’re unable to make calls at all. I completely understand how urgent this is for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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