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user_7866rd
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Wednesday, June 17th, 2026 7:32 PM

Xfinity support- Router return issue

Hello, 

We have returned our router to the Cutler Ave in Albuquerque, NM for our closed account. However we keep getting emails stating that it was not returned. How can we get this resolved?

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3 hours ago

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XfinityBrianH

Official Employee

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2.3K Messages

3 hours ago

 

user_7866rd  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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