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user_chr127
1st Topic

Visitor

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1 Message

Wednesday, April 1st, 2026 1:15 PM

Xfinity support please cancel landline

Hello, I’ve been trying to process a request to cancel my landline and I’m unable to do so on the app the website so I have this researching says to send a request to cancel. My address is [Edited: "Personal Information"]. My name is [Edited: "Personal Information"] and I would like to cancel the landline [Edited: "Personal Information"] line at this address. Thank you. 

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2 hours ago

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XfinityOrlandoM

Official Employee

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3.2K Messages

2 hours ago

@user_chr127

Thanks for reaching out to us, when it comes to the landline removal, we will need to assist you with that if you don't plan on porting out your number to a new carrier.

 

To get started send me a direct message including your first and last name and complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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