The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hey there, @user_wtxemw! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the HotSpot access, I know it is frustrating. There are many factors on the Hotspot access that can make it unavailable like being too far away, or if it was down from the modem it was being displayed off. Are you still having trouble accessing the Hotspot?
EG
Expert
•
121.5K Messages
4 days ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
•
2.3K Messages
4 days ago
Hey there, @user_wtxemw! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the HotSpot access, I know it is frustrating. There are many factors on the Hotspot access that can make it unavailable like being too far away, or if it was down from the modem it was being displayed off. Are you still having trouble accessing the Hotspot?
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