XFINITY SUPPORT OR MORE ACCURATELY LACK THEREOF

I am suffering continued Xfiniity Internet outages.  After spending 3.5 hours on line in the chat app, with multiple Xfinity employees,  all doing the same steps over and over, I finally escalated.  That employee understood that we have had this problem multiple times over several years.  Each time when it finally gets escalated, they roll a truck and they discover that the transformer connecting the main line to our house has literally burned out or melted and needs to be replaced. He promised to make that happen but after 48 hours of hearing NOTHING (no email no phone call) I have given up.

PLEASE have someone in actual San Jose CA area technical suppport pull my customer records and look at what has been hapening, contact me and get a truck rolling. Feel free to contact me through either email or phone.