Visitor
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1 Message
XFINITY Support Offered a New Plan and Refuses to Apply It
My bill was raised to absurd amounts after the promotional deal that was supposed to be price locked for five years expired after a year. XFINITY Support after persistently contacting them applied a new offer of $185/month and it would include 2000mbps and 185+ local channels (top TV plan)
They said it would be applied in 24-48 hours and take 8-10 days to show and change up on my bill. I opened a ticket 24 hours later, still no change, 48 hours, no change, and 72 hours, still no change.
Now they are claiming they cannot offer this price or deal and keep refusing to give me anything similar. This is absurd and support is ignoring me and putting me in supervisor loops.
XfinityAlfonso
Official Employee
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2.7K Messages
2 hours ago
Good evening user_89oaym thank you so much for reaching out here via our Xfinity Forums and letting us know about your recent experience. We'd love to do all that we can to assist.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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