2 Messages
Xfinity support - No internet connectivity after transferring service to new address
Hello,
I went through the process to transfer my service to a new address after moving to a new location. A new account got created under the address and I am able to log into it. However after connecting the old modem and router to the power supply there is still no internet connection.
Could someone please help me out with troubleshooting?
XfinityEricB
Official Employee
•
2.7K Messages
2 years ago
Hello @e_mckay97, and thank you for reaching out with your concern on starting up the service at the new home. I would be happy to assist with getting the service going for you!
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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