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user_9fjl0d
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Sunday, June 21st, 2026 1:44 AM

XFINITY SUPPORT NEEDED: Platinum Membership Benefit-Peacock Premium no tile, no benefit tile, no activation link

I have been trying to get the Peacock premium benefit as the platinum member to no avail. I have searched for the benefit in my benefits page and it does not appear. I have asked the xfinitiy assistant which NEVER connects me to a live agent. 

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2 hours ago

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XfinityAbby

Official Employee

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966 Messages

2 hours ago

Hello @user_9fjl0d thank you for reaching out! Have you checked the subscriptions page? I have attached a link here. Subscriptions

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user_9fjl0d

Visitor

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3 Messages

Yes...I have checked and the peacock premium is not listed as a subscription.

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2 hours ago

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XfinityAbby

Official Employee

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966 Messages

Thank you for letting us know @user_9fjl0d, I would like to take a look at your account. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 
 
 
 
 

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2 hours ago

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user_9fjl0d

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3 Messages

I sent a direct message already.

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2 hours ago

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