1 Message
Xfinity Support is Horrible and No easy cancellation option
I have ave cancelled all services over phone and it was confirmed that I will receive the Cancellation confirmation. But after 1 week, I didn't get any confirmation.
I tried other options to get account cancellation and next steps to return equipment
- visit Sunnyvale Xfinity but they wouldn't want to help due to long wait, they just declined saying 30-60 min wait
- Xfinity Assistant : Always asks to talk to agent. chat isn't available
- Calling Agent : That's time waste, long waiting almost 45 mins hold..
once connected after waiting... Account is still active and not cancelled...... Whereas they Confirmed to send the account deactivation 1 week prioir but never received confirmation ...
- No Email support
- No ticketing system
I wasted almost 3 hours pay to follow up etc.. .. without any success..
Why there is no Account Cancellation option to reduce the time and convenience ? Why is it to make cancellation harder ?? Why can't this be simpler ?
Customers are wasting a lot of time with horrible support..
Attached :
-- Call is still unanswered!!
-- Xfinity chat - no way works
Xfinity Internet is also very bad compared to other countries.. still on copper whereas fibre is way to go..
I just say test your system before pass it on to your customer.. please have a check how horrible your system and support is... Very ashamed overall .. I hope this feedback helps.
Please make it easier for people which help Buisness !!!
XfinityOrlandoM
Official Employee
•
2K Messages
9 months ago
@user_fdjwhh
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