Visitor
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1 Message
Xfinity Support Hang Up Everytime I Request Cancelation
I have called Xfinity support. Each time, I have requested cancellation. The customer support representative goes on and on about plan options, then conveniently hangs up once I confirm cancelation.
I need to cancel service immediately, but I'm blocked by poor business practices designed to give a degree of plausible deniability. I am making this post to unlock an option to DM customer support and cancel without going to an Xfinity store.
EG
Expert
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119.2K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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119.2K Messages
5 hours ago
@user_w5gf79
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
A representative will reply to you here shortly.
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XfinityRichard
Official Employee
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3.4K Messages
5 hours ago
Hi there, @user_w5gf79 Thanks for reaching out to us on the Forums! I do apologize for the frustration you are going through trying to cancel your service. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!
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