1 Message
Xfinity support emergency need human
Our neighbor’s Contractors cut our cable line. Emergency. We need internet for work. We have around and around on chat and the Xfinity customer service line. we have been hung up on. We have been lied to you about a service worker coming out last night and about a technician coming out .
XfinityEricB
Official Employee
•
2.1K Messages
1 month ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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