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user_c3tcb0
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Monday, June 24th, 2024 10:36 PM

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XFINITY SUPPORT - CABLE WIRE

Downed cable wire in front of state highway for 4 days with no response from xfinity. [Edited: "Personal Information"] - previous ticket code. This is a safety hazard I need remedied immediately.

Question

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Updated 

10 months ago

 • Edited

43

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CC_Tony

Retired Employee

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1.4K Messages

10 months ago

@user_c3tcb0 Thank you for creating a post. As a reminder, this forum does permit sharing of phone numbers, addresses, ticket numbers, or other personal information publicly.

Now that we have covered that, I did look up the ticket number as I was removing it. That ticket got a job in the system to address the wire. Those types of jobs are addressed in the order received. We hope to have someone out there within the next couple of days to fix the line.

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user_c3tcb0

2 Messages

@XfinityTony​ next few days?!? It will take a week to possibly start getting someone here? That’s unacceptable. So much for taking customer safety as a priority. I wouldn’t call something a “hazardous condition” if you aren’t here to remedy a problem within a day or two. 

10 months ago

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CC_Tony

Retired Employee

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1.4K Messages

@user_c3tcb0 I get where you are coming from. We are working to get someone out there as quickly as possible. I don't have any additional information outside of the job entered, so I am providing the worst-case scenario.

 

10 months ago

0

XfinityMichaelC

Administrator

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4.2K Messages

Hey, @user_c3tcb0! We hope you are well! We had a look back into the ticket number, and it looks like the job was completed. Can you please let us know if the line was repaired? If it wasn't, our next step would be to reach out to your local market to see what is going on.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_c330sx

5 Messages

10 months ago

I am dealing with the same issue for the same amount of days. Only difference mines goes from my property across the street as well. 

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