Visitor
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1 Message
Xfinity Support - Bury Cable Line
I switched to Xfinity Internet last December 2025. I live in a condo on the ground floor. I paid for a technician to come out and connect the service. The only way for the technician to provide access to my home was to run a cable temporarily above ground from the connection box to my home. As the ground was frozen at the time, the tech said Xfinity would send someone out in the spring to bury the line. He put in a request to bury the line.
It is now spring and shortly the HOA will send the landscapers out. I'm concerned they will run over the line when mowing the grass. Please let me know how soon you can schedule someone to bury the line.
Kind Regards
EG
Expert
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116.6K Messages
4 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenny
Official Employee
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1.4K Messages
3 hours ago
@user_rh4p1o Thanks for adding a post and joining us as a new customer. We appreciate it, and know the temporary lines are important to clear asap. Our window of operations for burying lines starts near the end of April, to allow the ground time to be warm enough to dig easily. Orders for burying lines can be entered during the winter months, but work is not allowed until after April. If it's not automatically done then from the order the tech submitted, let us know here on the forum. We can get the line buried successfully then. The temporary lines are orange so they can be easily seen, but please let anyone know about the line if necessary. If anything does happen, we can get a replacement line right away, count on us for that too. Thanks again for posting to the community, and being patient.
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