Xfinity support accidentally cancelled my internet purchase order and cannot offer it back

Over the past couple of weeks, I have spent an excess of 10 hours on call with various support personnel but to no avail.

While attempting to fix an issue with roaming service of my brand new Mobile Select line, the technical support agent "accidentally" (as per her verbiage) cancelled my home internet service purchase order (I had a good bundle offer and an appointment to get the home internet portion activated later this month). But when attempting to reinstate it, she could not match the order's discount parameters. Instead, she could only provide the "offer of the day". I have been ping-ponged between technical support, sales, and billing, and no one seems to be able to do anything "with the tools they have", other than apologize.

This is very distressing because I am currently left with no home internet service and I am also at risk of getting my mobile charges rise due to no longer be bundled with home internet service.

I would appreciate it if someone from corporate support with oversight to look at the issue holistically can get in contact with me, hear the details of this case, and try and resolve this.

Thank you.