Xfinity supervisor refused to file a complaint against Xfinity employee

I recently spoke to an Xfinity supervisor to file a complaint against an Xfinity agent who attempted to defraud me, promising me a low price for Xfinity home Internet service just to persuade me to sign the contract. Instead of documenting the complaint and generating an escalation ticket for the incident, the supervisor immediately defended the Xfinity employee without ever bothering to listen to the recorded phone conversation between me and the Xfinity agent or view the written details of the contract that the Xfinity agent emailed and texted to me. Selecting not to properly investigate and notate the unethical behavior of the Xfinity employee, the sales supervisor instead attempted to lull me into believing the agent was acting appropriately and legitimately when offering me Internet service at the promised, phantom price. The supervisor insisted, without a shred of proof, the price of the Internet was lower on the day I spoke to the Xfinity agent. Further insulting my intelligence, the supervisor also attempted to snow me by insisting that the monthly price listed on Xfinity Internet contracts are routinely confusing to read and understand. Even after I assured the supervisor the printed price on the contract did not reflect the dollar amount promised by the Xfinity agent, the supervisor refused to believe me. I told the supervisor that if the price of the Internet had, in fact, been the amount the Xfinity agent repeatedly said it would be, I would have entered into the agreement by providing my written authorization. Two other Xfinity employees I subsequently spoke with later that same morning confirmed the price for Internet service could not have been the amount promised to me by the Xfinity agent. One of those Xfinity phone representatives was a sales representative and the other was from Xfinity’s customer loyalty department. Both agents said Xfinity 300 Mbps Internet hadn’t been that low since October of 2025. The Xfinity customer loyalty representative took the time to document my complaint against the Xfinity agent who attempted to scam me into signing a contract by using a deceptive, lowball price tactic. I received a ticket number prior to ending the call. The retention department representative said the Xfinity supervisor failed to follow proper procedure by refusing to generate a ticket for my complaint. I have also filed complaints against Xfinity with the Federal Communications Commission and the Federal Trade Commission in reference to the false price promise. Once the recording of my phone exchange with the Xfinity agent is thoroughly reviewed it will leave no doubt about the misleading intentions of the Xfinity agent.