Skip to main content

    Support

    Offers

U
user_04e8be
1st Topic
1st Reply

Visitor

 • 

2 Messages

Monday, September 6th, 2021 4:01 PM

Closed

Xfinity streaming not working on Roku

I can no longer run Xfinity streaming on my Roku.  I reauthorize and get this message - "Thank you for being an Xfinity customer.  We had trouble signing you into the app.  Please tray again later".  This has been going on for at least 24hrs.  Help!

Question

 • 

Updated 

4 years ago

1.7K

2

0

user_04e8be

Visitor

 • 

2 Messages

4 years ago

Thank you for being an Xfinity customer.  We had trouble signing you into the app.  Please try again later.

Why am not able to use Xfinity streaming app on my Roku - get above message after authorization.  Other apps on same Roku work fine.

Help!

3

0

XfinityChristina

Official Employee

 • 

923 Messages

Hi, @user_04e8be, thank you for bringing this to our attention. Can you confirm are you able to log into the stream app on your other devices, (phone, computer, tablet etc.) or is this the only one having issues? Do you get any error code on the page as well? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_599bf0

Visitor

 • 

1 Message

I'm getting the same thing. I restarted everything, re downloaded the app and it still doesn't work on my roku tv even though it works correctly on the roku in the basement. Help please

4 years ago

0

CCAmir

Gold Problem Solver

 • 

7.2K Messages

Hi user_599bf0, I'd be happy to help you with getting the stream app working on your Roku device. To better assist you could you please send us a private message with your full name and street address? 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

4 years ago

0

user_2092ef

Visitor

 • 

1 Message

4 years ago

Problem solved! I have a TV with a regular xfinity cable box in another room that hadn’t been used for about a month.  I turned it on today and watched cnn for 15 minutes. After that, my ROKU TV was good again. 

1

0

XfinityGabby

Official Employee

 • 

1.5K Messages

Hey, @user_2092ef. I'm happy to hear the issue was resolved and took no more than 15 minutes to start working on its own. If anything comes up, please feel free to reach out to us through Forums. Our amazing team is available for you 24/7! We appreciate you taking the time to reach out to us, we hope you enjoy the rest of your evening and thank you for being part of our Xfinity family!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

forum icon

New to the Community?

Start Here