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Wednesday, November 12th, 2025 3:13 PM

Xfinity streaming app

I added the xfinity streaming app to my internet essentials plan and it is telling me I do not have access

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Official Employee

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2.1K Messages

2 hours ago

 

user_7t0nob Good morning, and thank you for reaching out to our Xfinity Forums Community. I'm glad to hear you were able to get set with Internet Essentials, that is such a great program for a lot of families. Looks like we got some work to do on the Xfinity Stream App. In order to access Xfinity Stream, you have to have some sort of TV services, this way the App knows what to sync up with your subscription. We have our NOW TV, that keeps cost pretty low each month, and has a wide range of changes to choose from. Have you had a chance to take a look into that service? 
 
https://www.xfinity.com/support/articles/now-tv-overview 
 
https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

 

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