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user_zgw963
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Wednesday, October 2nd, 2024 11:54 AM

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Xfinity stream app

Why do we have so much interference while watching the Xfinity stream app.  It's very annoying and pay way too much not to have good quality tv

Question

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Updated 

7 months ago

44

2

XfinityThomasB

Official Employee

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1.9K Messages

7 months ago

Good morning, user_zgw963

Are you using the Xfinity app from a source like a Roku? Or a device that has an HDMI cable running to a TV? Appreciate you getting our team in the loop to help! 

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user_77e963

Visitor

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1 Message

7 months ago

I agree with you!  It is terrible and not worth the price that we pay!

I logged on to see if there was an outage with the service.  The cable box works, but none of my streaming apps are loading.  We should get reimbursed for the time that the service is not working. 

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XfinityVictor

Official Employee

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1.3K Messages

 

user_77e963 Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

 

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7 months ago

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