Xfinity stream app

Why do we have so much interference while watching the Xfinity stream app. It's very annoying and pay way too much not to have good quality tv

Responses

XfinityThomasB

Official Employee

•

1.4K Messages

17 days ago

Good morning, user_zgw963

Are you using the Xfinity app from a source like a Roku? Or a device that has an HDMI cable running to a TV? Appreciate you getting our team in the loop to help!

0

U

user_77e963

Visitor

•

1 Message

17 days ago

I agree with you! It is terrible and not worth the price that we pay!

I logged on to see if there was an outage with the service. The cable box works, but none of my streaming apps are loading. We should get reimbursed for the time that the service is not working.

1

0

user_77e963 Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

17 days ago

0

Customer Service

user_zgw963

Xfinity stream app

Was this helpful?

XfinityThomasB

user_77e963

XfinityVictor

New to the Community?