Xfinity Storm Responder Battery Indicator

Hello,

I just set up Xfinity Storm Responder. There seems to be an issue with the battery. The Storm Responder is connected to my internet. The Xfinity wifi App shows Storm Ready Wifi is active and connected. I also have Strong Cellular Service. The battery is saying unable to charge, yet the battery is plugged into the Storm Responder. It’s been like that a few hours. I reset the battery and issue is still lingering.

Please provide a solution to this issue.