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user_o23kig
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4 Messages

Tuesday, August 13th, 2024 1:00 AM

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Xfinity Storm Responder Battery Indicator

Hello,


I just set up Xfinity Storm Responder. There seems to be an issue with the battery. The Storm Responder is connected to my internet. The Xfinity wifi App shows Storm Ready Wifi is active and connected. I also have Strong Cellular Service. The battery is saying unable to charge, yet the battery is plugged into the Storm Responder. It’s been like that a few hours. I reset the battery and issue is still lingering.

Please provide a solution to this issue.

Question

 • 

Updated 

8 months ago

281

2

XfinityAlfonso

Official Employee

 • 

1.6K Messages

9 months ago

Hello user_o23kig that's awesome that you got our Storm Ready Wi-Fi set up in the home! We do have a dedicated troubleshooting article for the Storm-Ready device. Have you had a chance to check this out? 

 

Xfinity Storm-Ready Wi-Fi Troubleshooting

 

1

0

user_hhxf0n

3 Messages

I checked it out. No answer as to why the battery backup unit says unable to charge.

8 months ago

0

user_hhxf0n

3 Messages

8 months ago

I can't find an explanation anywhere online about why "battery backup unable to charge" shows up for my storm ready wifi unit. The signal strength is great. Why won't the battery backup to charge.

1

0

XfinityBillie

Official Employee

 • 

3.3K Messages

@user_hhxf0n Thank you for taking the time to reach out to us here on our Xfinity Forums. I'd be happy to take a look and see why the back-up battery for your Storm Ready Wi-Fi is unable to charge. To get started please send us a DM to Xfinity support with your full name and address. 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 
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8 months ago

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