Visitor
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3 Messages
Xfinity store wouldn’t let me return a cable box
Went to a physical xfinity store today and the woman working wouldn’t let me return a cable box. I went to return 2 (I have multiple in my house and trying to cut costs) and she let me return the smaller box but said my bigger box is a “main” box so I can’t return it. Has anyone run into this? I didn’t know this was a thing, I have boxes from multiple years so they all look different but most are the larger size.
Tek
Problem Solver
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919 Messages
2 years ago
You cannot return all cable boxes on a Cable Plan. Also, the main box is required to operate the satellite boxes.
If you have the XiD / Xi3 / Xi6 Boxes elsewhere in the house then you cannot return your main DVR box or it will disable all the Xi Boxes. They contain no tuners and need the main box to function.
Here is a comparison of equipment:
X1 TV Box Comparison — DVR vs. Non-DVR - Xfinity Support
(edited)
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CCYvonne
Contributor
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340 Messages
2 years ago
Hello @user_0a4770 you have the option to stream on all TVs. I'd like to look into your request to return the box. Please send us a DM with your full name and address.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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CCYvonne
Contributor
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340 Messages
2 years ago
@user_0a4770 That is true, you should have no issues with returning it. I can go ahead and remove the cable box from your account. Please send over a DM with your full name and address. -Yvonne
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