Xfinity store unable to activate new mobile phone

Approximately one (1) month ago I switched cell providers, from V to Xfinity.  I purchased four (4) new iPhone 17, two (2) watches and one (1) iPad.

During the set-up discussions, I made it clear that one of the phones was going with us to Germany, to give our son as a birthday present.  I was told that there would be “no problem” (sales term I should have been wary of) to do so.

Needless to say, the phone is still inoperable because of some e-sim issue it appears.  I just returned from the Xfinity store after two hours of agonizingly and frustrating ineffectiveness.  The phone is still inoperable.

At this point, I suggested that Xfinity send a phone over there and the original one to be sent back.  I would have been willing to leave some sort of deposit to do so.  I was told that this couldn’t work; but then the sales person had the audacity to actually make an insurance claim for the phone, so a new one could then be sent over.  To add audacity upon audacity, this person said I’d have to pay a $100 deductible to do this!!!!

So… dear Xfinity, please don’t make yoir

problem my problem.  I will not pay a dime to resolve this, as it is a matter of honesty and integrity, for both parties involved.  I’ve stated clearly and kindly the issue.  This

 could actually be an opportunity for Xfinity to shine.

Thank you for your anticipated assistance, and I look forward to hearing back from you.  

Joe Doenges