Visitor
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1 Message
Xfinity store experience
Sitting 🪑 n an Xfinity store in [Edited: "Personal Information"]. Customer service reps just standing around while there are five people waiting to be helped. This is outrageous! Just shows how these techies get sucked in to their phones and don't even see what's going on around them. BAD BAD business practice!!!! This company charges so much money for their services but have terrible, LAZY customer service.
XfinityPaula
Official Employee
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1.9K Messages
3 hours ago
Good morning user_4p9vd8. Thank you for reaching out and sharing the experience that you had at our Xfinity store. I know how difficult it can be to find help and having to wait will make that experience worse. I will bring this to our leaders' attention to ensure that our teammates are addressed. Can you please send us a direct message with your name and service address? I can also help you with any outstanding issues to ensure you are receiving the best services and support.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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