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user_bnsx88
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Tuesday, September 1st, 2026 11:13 PM

Xfinity store branded partner lied and said I needed to sign up for a mobile line if I wanted internet 5 year price guarantee

A couple weeks ago I signed up online for xfinity internet and was given the 5 year price guarantee of $50 for 1g internet. When picking up the equipment at the store, I was told I actually needed to sign up for a mobile line and agree to $5 monthly payments on a phone to qualify for that discount. I paid for the phone and line, but I now know they straight up lied to me and neither was required. Really messed up.

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4 hours ago

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XfinitySean

Official Employee

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932 Messages

4 hours ago

Hi there user_bnsx88, thanks for reaching out here on the community forums! I truly apologize, you're 100% correct, and your internet promotion does not at all require you to sign up for an Xfinity Mobile account to qualify. We'll want to investigate the situation further and take steps to ensure you aren't paying for a service you didn't request. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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