Visitor
•
1 Message
Xfinity store branded partner lied and said I needed to sign up for a mobile line if I wanted internet 5 year price guarantee
A couple weeks ago I signed up online for xfinity internet and was given the 5 year price guarantee of $50 for 1g internet. When picking up the equipment at the store, I was told I actually needed to sign up for a mobile line and agree to $5 monthly payments on a phone to qualify for that discount. I paid for the phone and line, but I now know they straight up lied to me and neither was required. Really messed up.
XfinitySean
Official Employee
•
1K Messages
21 days ago
Hi there user_bnsx88, thanks for reaching out here on the community forums! I truly apologize, you're 100% correct, and your internet promotion does not at all require you to sign up for an Xfinity Mobile account to qualify. We'll want to investigate the situation further and take steps to ensure you aren't paying for a service you didn't request. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
How to Send Us a Direct Message:
How to: Direct messaging within the forum
0
0
user_3f380s
Visitor
•
2 Messages
9 days ago
Wow I wish I had seen this. The exact same thing happened to me around Sept 3-4. I was told I HAD to add xfinity mobile or my price would go up in a year. That I could cancel at the minimum 4 months and I kept asking are you sure? I’m mad now.
0
0
user_doeh98
Visitor
•
1 Message
6 days ago
I was also lied to when I went to move addresses. I had an older model and they told me that the $50/mo internet service was conditional upon signing up for a free mobile line. Now im getting raided with spam calls because of this alternative number for edata. I kept asking if I absolutely had to because I didnt want my phone messed with. I slightly knew it was all a sales tactic but now I have to figure out how to make my phone go back to the way it was.
1
0