br_k230's profile

Visitor

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28 Messages

Monday, July 31st, 2023 3:55 PM

Closed

Xfinity stole my home phone number and Verizon won't give it back

Hello, I need immediate support. Now. Within a couple of hours. I am *TOTALLY* at the end of my rope. Due to a language barrier and utter incompetence, one of your phone support people took an order to transfer a phone number from T-Mobile to you (Xfinity) but *ALSO* transferred my *HOME PHONE NUMBER* to Verizon because my wife was using the home phone to talk to the fellow. He did not understand or speak English very well and messed it up. We have been without home phone service for *OVER A WEEK* and must be fixed NOW, NOW, NOW. The number you stole from us is ***-***-8007. You-all sent me to Verizon, Verizon sent me to 1-VOIP.com (where the number belongs) and they have sent me back to you. SO, here I am again. GIVE ME THE INFORMATION I NEED TO GET MY NUMBER BACK FROM VERIZON. If you don't know that that entails (I sure don't), then FIND OUT. Verizon says ONLY YOU CAN FIX THIS, so FIX IT.

Official Employee

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2.1K Messages

2 years ago

@br_k230 Hello! Thank you for reaching out to us here on our Community Forum. Can you please send us a Direct Message so that can look into this for you? Please make sure to provide your full name and address. Here are instructions on how to send us a DM in case you need them:

 

Click "Sign In" if necessary
 • Click the "Direct Message" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to hearing from you.

Visitor

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28 Messages

@XfinityBenjaminM​ I went there first but got my first response here. I just added name & address. Understand, tho, that you-all have never, ever had any interest in the 8007 number, so it's unlikely that there is any Xfinity account showing management of that number. Some numb nut just took it -- *WITHOUT* permission.

Visitor

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28 Messages

P.S. 1-VOIP.com (the folks who did have authorization to manage the number) didn't put a porting PIN on the number, which is why it was easy to steal. They said they'd fix that.

Official Employee

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2.1K Messages

@br_k230 Please make sure to reply to us in Direct Message. We have replied to you, please make sure your responses are to us there so that we don't cause confusion toggling back and forth between public and private responses to eachother.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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