Xfinity steals your money

Comcast Xfinity steals money from me every time the internet goes out… which if fairly often… and monthly in the form of low band width. I pay for faster bandwidth but consistently get maybe 2/3 the speed or less. Trying to reach a live person to get compensation?  Good luck. They’ve managed to protect themselves with the Ai phone tree that always has errors when you request compensation credits. I have an outage they even text me I have an outage  when you try to request compensation for the outage, they have no record of an outage, even though they’re sending messages.  all of this is AI you can’t get a real human anymore.  There are any other choices in my area. I would drop Xfinity in a heartbeat. 
Comcast maybe just maybe treat your customers like human beings - instead of looking at us as a way to farm money.