1 Message
Xfinity starter kit stolen
Hello, I recently had my Xfinity starter kit shipped to my apartment, and its arrival confirmed with a picture from FedEx, but it was not there on my arrival. I believe it was stolen by a porch pirate, and am unsure as to how to go about getting a replacement. Would appreciate any help.
EG
Expert
•
111.5K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBillie
Official Employee
•
3.4K Messages
11 months ago
@user_2kwuud Oh no! I'm so sorry to hear that. I'm happy to take a look and see how we can help you further, please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0