Visitor
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1 Message
Xfinity Starter Kit package missing/stolen.
I just had my starter kit delivered before I scheduled it to go to my apartment, however when I went to go get it the package was missing. Is there anyway I can get the device marked as stolen and have a new one shipped to a different address so it doesn't go missing or get stolen this time?
XfinityThomasA
Official Employee
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3.4K Messages
4 hours ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
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