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user_yb6obh
1st Topic

2 Messages

Monday, December 4th, 2023 11:27 PM

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Xfinity Starter Kit Modem Stolen

Hello,

A new modem was marked as delivered to my apartment this morning by UPS, however the package was not in the lobby of my apartment building. How can I claim the stolen/lost package and get a replacement?

Question

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Updated 

1 year ago

47

1

0

XfinityKaren

Official Employee

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25 Messages

1 year ago

Hi there @user_yb6obh I'm bummed to hear that you're having trouble getting the modem. We can help! Have you checked with surrounding neighbors? 

2

0

user_yb6obh

2 Messages

Yes, no other neighbors claim to have seen the package.

1 year ago

0

XfinityKaren

Official Employee

 • 

25 Messages

Okay, thanks for checking! Let's go ahead and take a closer look on our end. Please send us a direct message so we can get the account pulled up. 

 

You can send us a direct message by signing into your account then clicking "Direct message" on the upper right corner of this page. Click the pencil and paper icon and a new message will generate.  Then search "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type up your message and click enter to send it to us. Let me know if you have any questions.

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1 year ago

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