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user_d3274f
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3 Messages

Thursday, May 16th, 2024 10:31 PM

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xfinity spoof email

I have Xfinity services and got an email (sent to a non-Xfinity address) that says my service is suspended pending payment...but it's a spoof email, not from Xfinity.  Is there a way to report this or send the email to Xfinity security to let them know they're being spoofed?

Question

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Updated 

8 months ago

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XfinityRichard

Official Employee

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1.8K Messages

11 months ago

Hi there, @user_d3274f Thank you so much for bringing that to our attention. When reporting phishing emails, it is critical that you send us the email headers. Please do not forward the phishing email. Forwarding the email will remove the original headers. Once you have copied the full message headers from the spam message, paste the header and the message into an email and send it to abuse@comcast.net with the subject line "Phishing email". Thank you.-Richard

 

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user_d3274f

Visitor

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3 Messages

Thanks!  I just sent the email.  I'm hoping it's "just" a blanket-type phishing/spoofing and that no one's gotten hold of my account info and is trying to get access to the pay-per-view-type service it mentions....

11 months ago

0

XfinityAlyssaA

Official Employee

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1.8K Messages

Awesome, we appreciate you sending that email @user_d3274f, it will get sent over to our expert Customer Security Assurance (CSA) Team who are security experts and experienced in handling phising issues. If you do become afraid that someone got a hold of your account information, I would encourage you to reach out to them directly as well. They can be contacted directly at 1-888-565-4329 and their hours of operation are 8:00am - 12:00am EST, 7 days a week. 

 

I hope this information is helpful and want to assure you that we take your account privacy seriously. Please let us know if there is anything further we can do for you. :)

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

0

user_csr8c2

1 Message

I receive spoofing regarding my Xfinity account weekly, have send in to to Xfinity on three, with the different from addresses, and not heard back from xfinity. 

8 months ago

0

XfinityMarcos

Official Employee

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2.3K Messages

Hey there user_csr8c2, thanks for visiting our Forum regarding those email concerns of yours. These days you have to be so careful, so I get why you're reaching out. You mentioned you already reached out in the past, do you happen to remember how or where you reached out for support? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

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