CherieL's profile

Regular Visitor

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3 Messages

Wednesday, October 29th, 2025

Xfinity Spam call

I just got a call from someone claiming to be an Xfinity rep.  Supposedly I had received a discount on service. I needed to wait about 2 min while they pull up my account. But after 2 min the line dropped.  Now feel that they may have accessed something .

Are there any Xfinity service promos happening right now?  Or was this truly a spam call?

Thanks, 

Cherie

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Official Employee

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2.7K Messages

12 hours ago

 

Thanks for posting on our Community Forums for assistance, CherieL. We typically don’t make proactive calls to offer promotions. To explore available offers or place a promotional order, you’d need to contact us directly by phone or chat. Just to confirm. Did you share any personal information during that call?

 

Regular Visitor

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3 Messages

I feel stupid, I did give them my street address but only that and they asked, "is your name ..." then went to "look up" my account (they even had music while I waited).   I think I was somewhat looped in when they verified my name.  But later I remembered my husband's name is on the account, not mine. 

Don't know if it'll make a difference but I can give the number they called from.

Thanks for getting back to me. 

Official Employee

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1.1K Messages

Good morning @CherieL please don't feel that way. You can learn more about how to report fraud here: 

https://www.xfinity.com/support/articles/protecting-from-fraud

If you would like us to review your account with you and check if the communication was from us, we would be happy to. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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