Visitor
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1 Message
Xfinity site says address is invalid but recognizes others in the neighborhood
Hello,
Our neighborhood is a few years old but some of the streets are showing as “invalid address” in the system. We have been trying to order service/submit a ticket but it won’t recognize our street even though the list will auto populate my address. Comcast has been installing service in our neighborhood since November of last year and we’d really like to sign up, it just won’t even let us submit a proper ticket because the address isn’t “valid”.
Can anyone assist with getting our address validated in the system?
XfinityJoe
Official Employee
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803 Messages
2 years ago
Good morning, we would be happy to look into this for you. To get started, please follow the steps below to send us a Direct Message
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, the account holder's name (if different), and the service address alongside a detailed summary of your request/question.
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