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ow3_1128
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Sunday, May 24th, 2026 2:32 AM

Xfinity services shut off too early

I am supposed to move in a week and came home to find my internet service has been switched a week too early. The address that I’m moving from is no longer viable to have wifi. So now I’m stuck with no wifi for the week. I need helping fixing it before the move!

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13 hours ago

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EG

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118.1K Messages

13 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMatthew

Official Employee

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1.8K Messages

13 hours ago

Hello @ow3_1128 Thanks for joining us here on Forums. I'm sorry to hear it was transferred early. If a transfer completed early we should be able to transfer it back to get it back online. Send us a direct message with your full name and service address to get started.  

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XfinityMatthew

Official Employee

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1.8K Messages

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.

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