Visitor
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1 Message
Xfinity service
Hi my name is [PII] I called and cancelled my service the 21st off September now I am in November and my bill is negative and they did not cancel so I need full refund and for them to cancel my service
Visitor
•
1 Message
Hi my name is [PII] I called and cancelled my service the 21st off September now I am in November and my bill is negative and they did not cancel so I need full refund and for them to cancel my service
XfinityJohnG
Official Employee
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3.3K Messages
3 days ago
Thank you for reaching out here about that account disconnection. I will be happy to take a look from here at that for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for that service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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